The Boss Question by Dr. Donald E. Wetmore. "What we think we are providing may be opposite to what customers perceive they are receiving. A good question then to ask our customers would be, 'How do you know when we are doing a good job for you?'." [as reprinted by DOVICO Software]
I've been on Dr. Wetmore's Time Management Discussion List for some time now and have greatly benefited from his advice. I highly recommend it to anyone who wants to get more out of the time they have. In this article, I want to point out two things:
If you are not constantly polling those to whom you work -- regularly assessing your own value to those who pay your check -- then you are missing out on develop your business for maximum profits. Now what is it your "customer" really wants?
/ customer-service | magic-one /
By Justin Hitt at June 30, 2003 5:50 PM Subscribe in a reader