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Ask For Which You Are Paid And Provide It Well

The Boss Question by Dr. Donald E. Wetmore. "What we think we are providing may be opposite to what customers perceive they are receiving. A good question then to ask our customers would be, 'How do you know when we are doing a good job for you?'." [as reprinted by DOVICO Software]

I've been on Dr. Wetmore's Time Management Discussion List for some time now and have greatly benefited from his advice. I highly recommend it to anyone who wants to get more out of the time they have. In this article, I want to point out two things:

  1. Your definition of a "good job" isn't the same as a customers. Your customer might be shareholders, product end-users, strategic partners, or any other party who influences your take home pay. In some cases your employees are customers, but more about that in another article.
  2. Soft relationship skills are often more important than knowledge. When you serve other companies, sometimes superior service out pulls inferior products. However, remember measures of quality are relative to the needs of the individuals involved.

If you are not constantly polling those to whom you work -- regularly assessing your own value to those who pay your check -- then you are missing out on develop your business for maximum profits. Now what is it your "customer" really wants?

/ customer-service | magic-one /

By Justin Hitt at June 30, 2003 5:50 PM  Subscribe in a reader


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