« Notes On BI Analytics And Data Warehousing | Main | Current News Can Teach You About Business Relationships »

The New Focus Is On Customer Services (Abstract)

The New Focus Is on Customer Services. These days everyone seems to be defined as a customer. A bank-account holder, a commuter, an online shopper, an end user of corporate IT systems -- one thing that unites all these people is their status as a customer. And the one thing that all customers want, and expect, is "service." [CRMDaily]

"Acronyms are the secret language of the obscure, designed to degrade those not in the know. Describing a thing in a way understood by all is inclusive and as valuable as gold." -- Justin Hitt, 2003.

It is not clear to me why we rename things that already are known. I guess it makes old concepts new against. This articles introduces ITSM and ITIL, two acronyms I don't want to hear a single customer of mine use. But for your reference:

Maybe we need these new terms because IT people aren't always friendly to those outside their group, perhaps it's punishment for the technology acquisition binge we experienced from 1996 through early-2002. Often during that period, companies bought technology just because it was new, not because it solve existing problems better, but it was the "bleeding-edge."

I will agree with Collin Brown in his article The New Focus Is on Customer Services, I agree with him in the following areas:

I've made the following observations from my experience. Here I include both the observation and my comments that may help you benefit from them:

/ customer-service | employee-relations /

By Justin Hitt at August 7, 2003 6:55 PM  Subscribe in a reader


Home | Featured Articles | Glossary of Terms | Subject Index | Site Map | Editorial Calendar | About us | Contact us

Center for Strategic Relations, Dept IUN,
1123 Spruce St #3123, Martinsville, VA 24115-3123

24-Hour Phone/Fax Hotline: +1 (877) 207-3798

© 2001-2023 JWH Consolidated LLC dba Center for Strategic Relations, All rights reserved. Privacy Policy. Sitemap.