With more of your customers having broadband Internet access more options are available to serve them on-line. According to a resent survey by PC Magazine, more than 44% of users have broadband at home, statistics are even better for business users.
High-speed broadband gives home users the same connectivity benefits they have at work, letting them access your company anywhere they are. With more broadband, consider these options to serve the needs of your customers and employees:
Multimedia training tools for employees and customers. Incorporate video and audio in your training programs, you'll have more flexibility and can provide a more complete program. By improving your training tools, you reduce both your own costs and those of your customers.
Live tele-conferencing to support geographically diverse contacts. When customers can't make it to live meetings, broadband availability makes it easy for them to attend using tele-conferencing tools like shared white-boards and even video.
Move all product documentation on-line in PDF or interactive format. Make it easy for your customers to access reference materials on-line through a password protected area. When customers have problems with your product, this makes it easy to get the resources they need to solve it.
Faster access lets users take less time for regular tasks. Design your website to allow employees to access email and other tools they might use in the office. Use secure tools like Virtual Private Networks (VPN) and Secure Socket Layers (SSL) to protect your internal infrastructure.
Web based collaboration tools consolidate team communications. Many high value collaboration tools help you bring all documentation and project planning on-line. Your company can work better with other organization by making this voluminous information available to strategic partners as needed.