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Are You Building Relationships In Service

Have you ever called technical support and spent an hour on the phone? How did that make you feel about the company serving you? Customer service experience matters in building customer relationships.

Many factors contribute to your customers experience. Here are some of the things that matter in your customer service calls:

Call your own customer service at least once a month, review service calls, and follow up with customers. How did your experience make you want to do business with your company? Service is a critical factor to maintaining strong customer relationships, and easy to monitor with just one call.

© 2008 JWH Consolidated LLC, All rights reserved.

Justin Hitt helps business-to-business industrial and technology service firms turn business relationships into profits guaranteed. For consulting and coaching visit https://www.justinhitt.com/
/ customer-service | customer-relations /

By Justin Hitt at December 15, 2008 8:35 AM  Subscribe in a reader


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