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A collection of terms as they pertain to Strategic Relations in Business, fully annotated with examples.
A competitive action can be for or against your company. The key is to identify the action taken as it pertains to a certain event, from the event then identify the goals and objectives of the parties involved. From this point your plan to counter, avoid, ignore, confront, or adjust is put into action.
Customer interaction points (pl.) a series of points arranged in a logical sequence representing a process, which customers may engage sequentially, or as certain conditions demand.
A simple series of customer interaction points are represented by pre-sale marketing, point of sale, and post-sales service; where the customer learns about a product, engages in a purchase of the product, then receives related services for implementation.
Each point is defined by the needs of the customer, the characteristics of the product or service, and follows on products provided after the sale. Ideally, contributing factors could be measured to predict when other customers will engage the any point along the series.
See also: Customer, Interaction, Point.
Back to IndexSource: Merriam-Webster® Dictionary
Internal partnerships contribute to stability inside your company, it reinforces the availability of resources, reduces friction, and contributes to a customers experience, but isn't directly seen by a customer. Don't confuse internal partnerships with teams, because they can move beyond the boundaries of your company, across teams, and can be a collection of individuals.
For example, your product quality team can create an internal partnership with a few frontline integrators to investigate new process for product installation. This guidance relationship introduces the new techniques, while the product quality team measures improvements in quality outside of the internal partnership.
See also: Internal, Partnership.
See also: iunctura, alitum, conlegium.
Back to IndexTraditional publishing required changes or modifications to content presented in subsequent editions, online documents are enhanced in a manner producing more frequent versions. Documents of this nature become collections of information, indexed and interwoven like an ecosystem.
A website is an example of a living document, this includes specifically SGML and database driven documents, but can include static sites. The factor of definition is more how the material is presented than the technology behind the presentation. In a living document a topic is covered more completely over time, materials are reindexed, and most often the entire content base is searchable. Various mini-sites and educational tutorials are living documents as they represent a collection of materials organized into a single package with a singluar subject and purpose.
Back to IndexA series of specific actions taken to improve influencing factors that change profits certain period. These actions take into consideration "future market demands," cost of goods, and other contributing elements that could change the cost per transaction.
Rapport comes from French, from Old French, from raporter, "to bring back," from re-, "back, again" (from Latin) + aporter, "to bring" (from Latin apportare, from ad-, "to" + portare, "to carry"); see per- in Indo-European Roots.
Source: The American Heritage® Dictionary of the English Language, Fourth Edition; © 2000 by Houghton Mifflin Company. Published by Houghton Mifflin Company. All rights reserved.
Source: The American Heritage® Dictionary of the English Language, Fourth Edition; © 2000 by Houghton Mifflin Company. Published by Houghton Mifflin Company. All rights reserved.
Back to IndexI frequently use the word relationship to describe the connection between machines, humans, and systems inside an organization. While this can be confusing, some people see how machines can replace systems (by automating processes) and people can use machines (for implementation). In the same terminology, these different components can be linked together to create new relationships with different characteristics. This object-oriented model leaves some parts of a relationship interchangeable for different purposes; while the components are the same, its characteristics change according to context.
An example would be a CEO who is a peer member of an executive team, but when speaking to the entire organization provides more of leadership role. The way the CEO relates to the groups must fit the groups to which they are communicating at that time. It would not be appropriate to use the same language for both situations, while the message could be the same.
Strategic relations in business consists of business development, management strategies, and relationship management methods.
See also: Strategic
Back to IndexOther glossary sites: International Relations, Public Relations, Corporate Relations, Customer Relationship Management, Direct Marketing, Corporate Community, (more business glossaries from Glossarist)
Last Updated: March 5, 2009
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