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Building Customer Relationships

3. What selling professionals must know about building customer relationships
   8. Executive role in relationship development
   9. creating relationship development policy
   10. use of interactive communications

Chapter 8: Executives Role In Relationship Development

• Relationship improvements come through you
• Silence is a tool of executive relationship builders
• How Executives Can Create an Accurate Business Impression
• Wealthy executives can improve society
• An Executives Responsibility To Society

Chapter 9: Creating Relationship Development Policy

• People Who Are Silent Are Important

Chapter 10: Use Of Interactive Communications